Exchanges & ReturnsIf you would like to pick up your order, simply email us and we are happy to help!
We make every effort to get orders out within 72 hours of receiving them, however in rare cases it can take as much as a few business days to ship. If there is going to be a delay we will notify you immediately via the email you provide. We ONLY ship to the address specified on your receipt unless otherwise requested. Please be sure it is accurate. All items are shipped with a Tracking Number. We use DHL E-Commerce for shipment. Once the tracking number posts "delivered", that means that package has been delivered. We are not responsible for lost or stolen items. If you would like to purchase insurance or signature confirmation, we are more than happy to accommodate you. Please let us know and we will send you a new invoice. If it is not safe to leave the package on your door stop, please leave a note on your mailbox to the carrier to prevent any issues or otherwise write us to add Signature Confirmation. If the item is stolen from your door there's nothing we can do. The transportation time is as follows: US: 8-14 working days. UK or EUROPE: 10-15 working days. Australia: 9-14 working days. Canada: 9-14 working days. NO HASSLE EXCHANGES ON ALL PRODUCTS Just write us will be more than happy to mail it out to you. We cover all the shipping costs so you can shop easy and not worry about paying anything further to get the item that's going to fit you perfectly! Just make sure the original is unworn, and write us within 14 days of receiving your order. RETURNS If you are not 100% satisfied with your purchase we will gladly offer you a refund for your items minus the shipping costs. We do our best to avoid these errors but please be patient with us if we've made a mistake with your order. You need to return the item within 30 days after receiving it, ensure that the item is complete and undivided until the package is returned to us for refund. RETURN / EXCHANGE INSTRUCTIONS Full refund for cancellation within 48 hours. Please try to send us your exchange or return within 30 days of the delivery date. Refunds can be processed up to 30 days after receipt of payment. After 30 days, items can be returned for a store credit for the original value of the purchased item. PLEASE BE SURE TO INCLUDE ALL INFO INSIDE RETURN PACKAGE FOR QUICKER PROCESSING: 1) FULL NAME 2) RETURN ADDRESS 3) EMAIL Be sure to check for any discrepancies or defects prior to using your item. WE DO NOT REFUND SHIPPING costs for any returned merchandise. |